Sodexo selects Omnico technology for catering ‘transformation’

Sodexo selects Omnico technology for catering ‘transformation’
08/08/2019 - 05:00
Global services company, Sodexo has announced the integration of Omnico’s smart platform and mobile technologies to ‘transform’ its UK catering operations.

Omnico will increase overall efficiency while reducing waste through the introduction of technology including power point-of-sale (POS) capability for kiosk products, mobile order-ahead, pre-order and self-scan functionality, along with a single loyalty and promotions engine.

The partnership will see kiosks embedded at sites in Brentford, Stevenage, Macclesfield and City, University of London, where Sodexo has seen a 20% increase in average transaction values. The option to order ahead via a mobile app is in operation at several UK universities where Sodexo provides catering.

Chris Fowell, Sodexo’s head of retail systems, said: “At Sodexo we are continuously looking at how to enhance our offering to consumers who are increasingly short of time. With the ability to order ahead on mobile, and purchase at kiosk stations rather than queue at the till-point, we can dramatically increase spend-per-order and slash wait times.

“We are also always exploring ways to reduce waste and through the data collated via the Omnico platform, we will ensure we can better manage our stock and capacity. We are confident we will transform the catering experience of our thousands of guests, regardless of the technology they use to engage with us, or their location.”

Omnico research on UK and US consumers found 82% of consumers said they would buy more often from their workplace canteen if they had ‘order ahead technology.’

Mel Taylor, chief executive of Omnico group, added: “Our products are built to embrace these trends and we’re delighted that Sodexo has selected Omnico. The results of the kiosks already in place at a London University are far above our expectations. We’re excited to continue the rollout and work with Sodexo on their transformation.” 


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