Independent caterer Bartlett Mitchell appoints people experience director

Lauren Spencer
02/11/2018 - 06:00
Independent caterer, Bartlett Mitchell has announced the appointment of Lauren Spencer as people experience director, in a newly created role.

Spencer will be responsible for internal communication and engagement, training delivery methods, team experience, culture/brand protection, recruitment and retention, talent team support, succession planning, and the #bmfamily Yapster app,

Wendy Bartlett, founder, Bartlett Mitchell, said: “We are very pleased to create this new role as it demonstrates how committed we are to trying to do things differently to mitigate against some of challenges the industry will face over the coming years. One of the core values of the business when we first set it up 20 years ago was to ensure that coming to work was fun. Our strapline (FUNdamentally food) was all about this.

“Our industry employs one in eight people in the UK. We make a huge contribution to the wider economy. We want people to be proud of working not just for us but also as part of a fantastic industry.

“As a business, we have never believed in standing still so we are constantly looking at doing things differently. We’re delighted to welcome Lauren to the team. She will not only bring a fresh perspective when it comes to how we do things, but she will also enable us to question why we do it.”

She will act as the representative for BM teams across the country, working closely with all departments to ensure that communications are developed in language, formats and platforms which resonate.

Spencer will also work closely with HR to ensure that the training needs of team members are appropriate and tailored to their specific needs. She previously ran a digital hospitality business in Durban, South Africa.


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